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 Frequently Asked Questions
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We’ve gathered our most frequently asked questions for you.

If don’t find your question or answer here, please e-mail or call Annuity Client Services.

Annuity Questions:

Q: Can I have money directly deposited into my bank account?

Q: Can I fax in my withdrawal request?

Q: How long do I have to wait for my check before National Security can issue a replacement check?

Q: How often will I get a statement for my annuity?

Q: How do I change the beneficiaries listed on my contract?

Q: How do I change the broker/dealer of record on my contract?

Q: How do I update the address on my contract?

 Payment Questions:

Q: Can I make purchase payment with a credit card?

Q: Can I pay online?

General Questions:

Q: Do you have a toll-free customer service number?

Q: What is National Security’s overnight address?

Q: Where can I find a list of ticker symbols for NScore's portfolio options?

 Annuity Questions

 Q: Can I have money directly deposited into my bank account?

A: This answer will depend upon how your contract is set up.

YES, if you have a systematic withdrawal established for your contract. A direct deposit for those payments may be set up by submitting our Electronic Funds Transfer Agreement form (Form V-4620-A-NSLAC).

NO, if the money being taken out is a one time withdrawal. For a one time withdrawal, we can set up a wire transfer for a fee $25.00.

 Q: Can I fax in my withdrawal request?

A: You may fax in a systematic withdrawal or a partial withdrawal request up to $499,999. (FAX: 513.794.4730). You may not fax in a request for full withdrawal or a partial withdrawal request for $500,000 or more. We will need the original copy of both of these withdrawal requests.

 Q: How long do I have to wait for my check before National Security can issue a replacement check?

A: For National Security to issue a stop payment for an outstanding check, our bank requires us to wait 10 business days before we can issue a replacement.

 Q: How do I change the beneficiaries listed on my contract?

A: You can update your beneficiaries by filling out the Individual Annuity Contract Change Request (Form V-4619.1-NSLAC). Once you have completed the form with a witness signature, please send the form to us through the mail. We must receive the original copy to process the request.

 Q: How often will I get a statement for my annuity?

A: Variable annuity statements are created quarterly and are available for online viewing by logging in to your National Security Online Account.

 Q: How do I change the broker/dealer of record on my contract?

A: You may change the broker/dealer of record on your contract by completing the Assignment of New Agent Information (Form V-4612-NSLAC). This form may be submitted to National Security via mail or fax.

 Q: How do I update the address on my contract?

A: To update the address shown on your contract, fill out the Individual Annuity Contract Change Request (Form V-4619.1-NSLAC), or call our Annuity Client Services line at 877.446.6020 and a representative can take instructions to update the address verbally.

Payment Questions:

 Q: Can I make purchase payments with a credit card?

A: The option of paying by credit card is not available at this time.

 Q: Can I pay online?

A: The option of paying online is not available at this time.

General Questions:

 Q: Do you have a toll free customer service number?

A: Yes. Our toll-free number is 877.446.6020.

 Q: What is National Security’s overnight address?

A: National Security Life and Annuity Company
One Financial Way
Cincinnati, OH 45242

 Q: Where can I find a list of ticker symbols for NScore's portfolio options?

A: Ticker symbols refer to only retail stocks and mutual funds that are sold directly to the public in the financial marketplace.

The accounts within our variable annuity do not have ticker symbols.

Your purchase payments have been allocated to portfolios within the insurance company's separate account. An insurance company separate account is not a duplicate of a retail mutual fund. Separate accounts may invest in retail, institutional, sub-advised or variable insurance mutual funds. The separate account and retail fund may have the same name, but the underlying assets in the investment may not be the same, the pool of money may be separate, the expenses may be different and, in some cases, the people who manage the underlying investments may be different.

For information on National Security’s portfolio options, please request a monthly performance report or a quarterly portfolio profile.


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